3F Farms Poultry Policies

Please check out our poultry policies.

We reserve the right to refuse service to anyone and will not sell to individuals who intend to purchase stock for the purpose of reselling.

3F Farms Biosecurity

Here at 3F Farms we take biosecurity seriously. This helps us ensure that our livestock remains safe and that we can continue to offer our customers quality healthy animals.

We do not allow visitation.

We do not give tours of our poultry breeding pens. We have plenty of photos and videos on both the website and our Facebook Page.

We do not allow other dogs on the property. All of 3F Farms dogs are vaccinated but with puppies that can not be vaccinated until 8 weeks, and not fully vaccinated until 16 weeks. We want to do what is in their best interest and avoid unnecessary exposure.

We do not take poultry back. Doing so could put our flock in danger and jeopardize our status as NPIP certified and Avian Influenza clean.

Order Cancelations

Please make sure your read thoroughly through all our policies. We reserve the right to cancel/refund any order for any reason.

Custom Orders:

If you choose to cancel an order prior to us setting eggs we offer a full refund (minus transaction fees of 2.9% +$0.30).

Canceling an order after your eggs have been set in the incubator (17-21 days prior to your estimated hatch date. This will vary depending on the breed and incubation time). You will only receive 50% back.

Canceling an order after hatch results in NO refund.

Please keep this in mind prior to ordering.

Goshen Spring Sale Pre-order Policies:

Cancelations with a full refund minus the transaction fees of 2.9% + $0.30 are accepted until January 1st, 2026.

After January 1st and before April 1st, 2026 50% will be refunded.

After April 1, 2026, your order cannot be refunded.

Please keep this in mind for ordering. Birds are hatched, and supplies are ordered based on your pre-orders. These refund limitations are set forth due to the incurred cost to 3F Farms of raising live animals.

🌈 Color & Variety Selection Policy (Pre-Orders & Spring Sale)

Please read carefully before placing a pre-order or reserving birds for the Goshen Spring Sale or any 3F Farms pickup event.

At 3F Farms, we hatch from active breeding pens that often contain multiple color varieties. Because of this, we cannot guarantee the color, pattern, or shade of any chick unless the listing specifically states otherwise.

What This Means for You

When you purchase a pre-order listing that includes mixed-color potential (such as Silkies, Olive Eggers, or any variety not color-specific), you are agreeing to the following:

You cannot select individual colors or patterns.
You will receive chicks from the available colors produced in that hatch group.
Colors may include (but are not limited to) the ones listed in the product description.
It is possible for a hatch to heavily favor one color (for example, all black Silkies).
Color distribution is completely outside our control and depends entirely on genetics, timing, and the hatch that week.

Breeder’s Choice Policy

Pre-orders are filled in the order they were placed and are breeder’s choice regarding color and pattern. This ensures:

Fairness for all customers
Smooth pickup process on event days
No holding or swapping chicks between customers
Reduced stress on the birds during distribution

By placing an order, you acknowledge and accept that color requests, color preferences, or color-specific expectations will not be honored unless the listing explicitly allows color selection.

No Refunds or Exchanges for Color

Because color cannot be determined prior to hatch:

We do not offer refunds based on receiving a color you did not expect.
We do not offer exchanges for a different color.
We do not take birds back for any reason, including color preference (see Biosecurity Policy).

Why This Policy Exists

Chicks hatch in the colors nature provides. Even with carefully managed pens, genetics can produce more of one color than another. This unpredictability is normal and expected.

We want to be transparent so every customer knows exactly what to expect at pickup.

By completing checkout, you are confirming that you have read, understood, and agreed to this Color & Variety Selection Policy.

Hatching Eggs

Hatching eggs are shipped Monday and Thursday.

Please note that we are at the mercy of the hens, they are living animals and not machines. Because of this, eggs may need to be pushed back due to laying or weather. Thanks for the understanding.

I cannot guarantee hatch rates. Once those eggs leave my farm, I am not responsible for how they are handled or incubated. Rough handling, extreme temperatures, incubation issues, etc, can affect hatch rates adversely both for shipped eggs and eggs that are picked up locally. If this is a problem, please do not buy 3F Farms hatching eggs.
I do guarantee that fresh eggs will come from healthy pens with great fertility rates. They will come from pens that I hatch from myself, from healthy active parent stock. Our eggs are collected daily and labeled with a pen designation.
Your eggs will be packaged securely. Eggs are candled to make sure there are no cracks, eggs are then carefully packaged in foam shippers within a box, then we double box with plenty of padding to ensure eggs arrive safely. The NPIP VS9-3 form will be included inside the box. Your phone number, along with the designation "Hold for Pick Up" will be clearly marked on the box if you wish (and we recommend this). We cannot control the USPS, and sometimes they deliver the boxes regardless, but typically they do hold for delivery.
Egg Stamps: Please note that we stamp each egg with our logo using food safe egg stamp pads. This will not affect hatchability.
Shipping: We ship all hatching eggs through USPS. You can choose at checkout how you would like them shipped. We recommend Priority or Express. Please note that Express is the only timeframe guarantee and USPS will not refund Priority if it arrives late. If you choose Ground Advantage, they may take up to 10 days, and this can affect hatchability.
I do not ship outside the continental USA.
Problems with shipping: If your package is damaged, NOTE IT AT THE USPS IMMEDIATELY. Take photos of all of the damage before you leave. Open the box AT THE POST OFFICE if you see the damage. Then contact me WITH THE DOCUMENTATION, and I will file a claim. USPS sometimes grants refunds, which generally cover the cost of shipping and $100.00 in insurance. If your eggs cost more than $100.00, we advise that you insure them prior to shipping for the total amount. Please note that sending replacement eggs is at 3F Farms' discretion. If you wait to get home to document the damage, I will work with you, but I realize that this may take a lot more time.
***REMEMBER*** SHIPPING EGGS IS A RISK. Eggs may not develop due to rough handling, extreme weather, incubation error, or some other issue. These issues are out of my hands, so I cannot guarantee that your eggs will hatch. I do not resend eggs that do not hatch since I only send fresh eggs from pens with proven fertility that have been carefully packed. If this is not a gamble that you are willing to take, you should pursue other options.
Once an egg has been started in the incubator there is no way to tell if they were fertilized or not. The only way would be cracking the egg prior to incubation. Rough handling can cause the egg not to develop.

Live Poultry

All Live poultry are shipped on Mondays/Tuesdays Only.

You must select Express Shipping at checkout, I will not mail them priority to save you money, We want them to arrive alive. If you do not select Express at checkout your order will be refunded/canceled.

ALL BIRDS WILL BE VACCINATED AGAINST MAREK'S DISEASE.

We require a minimum of 5 chicks, or 6 turkey poults to ship and 3 chicks or 4 turkey poults for local pickup. If you do not place an order for at least 5 you will be refunded. Live Bird minimums are in place for the safety and well-being of the birds being shipped and are subject to change at our discretion.

Each box will fit 25 chicks. If you order more than 25 you will receive an invoice for the second box shipping price.

We can not guarantee the box once it leaves our hands and how USPS handles them. If you experience loss in shipment, you MUST DOCUMENT THIS AT THE POST OFFICE. Please take pictures of the box as well as the birds. We can file claims for refund, but they may not be accepted as Live animals are not guaranteed. Please note that the general insurance on lives is $100. If your purchase price exceeds $100.00, we suggest purchasing more insurance to cover potential losses.

For more information, you can visit the USPS. https://www.usps.com/ship/insurance-extra-services.htm

Please note that we care deeply for all our birds. This means shipping dates are subject to change if we feel the birds could be jeopardized. If your night time temperatures are below 35 or 90+ for chicks and 30 or 80+ for adult birds on the ship date, we will not ship, and will email with a new ship date. This is with the birds best interest.

We are NPIP/AI Certified. We will provide travel paperwork for all out-of-state customers and upon request for in-state customers.

Please note that we do not take birds back. Doing so would jeopardize our clean flock standing with NPIP/AI Program.

We strive to make sure you have healthy birds. Please reach out with any questions or concerns, and we will try out best to accommodate you.

We can not guarantee the quality of chicks. The quality of the bird can not be assessed until the bird reaches maturity. In any batch of chicks, you could have quality breeders or birds that don't quite reach the same level and could be considered a cull for breeding purposes. You are receiving chicks from the same pen I hatch from for replacement breeders.

Live Bird Pickup

1.You have a grace period of 5 days for pickup. AFTER birds have been paid FOR IN FULL. AFTER 5 DAYS $2.00 WILL BE ADDED PER BIRD.

If you fail to pick-up birds within the grace period you will be invoiced for the additional housing fee. If after 3 business days this invoice is not paid your order will be canceled with no refund.

2. Please bring a box suitable to transport home. WE WILL NOT ALLOW BIRDS TO LEAVE WITHOUT ONE. IF YOU DON'T HAVE A BOX WE CAN SUPPLY ONE FOR $5.00.

3. Please note that we do not take birds back. Doing so would jeopardize our clean flock standing with NPIP/AI Program.

4.For Biosecurity we ask that you stay in your vehicle at pickup and we will bring the birds out to you.

We guarantee birds for 24 hours. If in the event of loss/damaged birds, we require that all problems be addressed within the first 24 hours and photo proof of any loss/damage. You will be refunded within 3-5 business days. If replacements are offered they must be picked up within 3 business days or you will be refunded instead.

PICKED UP AT EVENTS:

At 3F Farms, we prioritize the health and well-being of our poultry. While we ensure that all birds are healthy at the time of sale.

Day Old Chicks: we cannot guarantee their condition after they leave our care.

No Guarantee Post-Pickup: We do not offer guarantees for chicks picked up at swaps or events. Once the chicks are in your possession, their care and environment are beyond our control.

Started Birds:

At 3F Farms, we do our best to accurately sex chicks and juveniles sold as pullets. While no method is 100% foolproof (especially with certain breeds and ages), we stand behind our birds labeled as pullets and offer the following guarantee:

✅ What We Guarantee:

If a bird sold as a pullet turns out to be a cockerel, we will honor a replacement or credit toward a future purchase (at 3F Farms discretion)—with photo proof.

To qualify, you must provide the following:

A clear photo of the bird in question
A photo of the wing band number that was assigned at the time of purchase
Proof the bird was purchased as a pullet from 3F Farms

Requests must be submitted within a reasonable timeframe based on the age the bird was sold.

❌ What We Cannot Do:

Due to our NPIP certification, we cannot accept returned birds under any circumstances, including accidental roosters. Once a bird leaves our care, we are no longer able to bring it back onto our property to maintain our disease prevention protocols.

How we package Shipping Eggs

All egg orders are collected fresh! We never ship eggs older than 72 hours to help ensure we give you the best chance possible with shipped eggs.

3F Farms uses foam shippers for each order. Once packaged in the foam shipper we double box with extra padding.

On the outside of each box we clearly mark that your box is fragile and carrying live embryos.

Each shipment will also include the proper NPIP/AI Paperwork required for shipment.

All eggs are shipped USPS Mail.

You can see a video on packing on the hatching eggs page.

NPIP/AI Certification

All NPIP/AI Certifications will be quoted an estimate prior to scheduling an appointment. Once the estimate has been approved by the client, a scheduled testing date can be made. At the time of scheduling the farm call fees are due to reserve the testing date. Please note that canceling or rescheduling less than 24 hours prior to testing date will result in 50% refund. Payment is due in FULL at the time of service. If you fail to pay after testing has been completed, we reserve the right to charge a $25.00 late fee and every day thereafter will be charged an additional 5% of total bill compounding until paid in full including all late fees.

Prices are subject to change.

Our Policies are in place firstly for the safety of our animals and to ensure you receive a quality product.